Return & Refund Policy
Return & Refund Policy
Effective Date: October 4, 2025
At Geico insur, customer satisfaction is our top priority.
If you’re not fully satisfied with your purchase, we’re here to help. Please review our return and refund policy below for complete details.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in resellable condition.
- The return request must be submitted within 14 days of delivery.
- Proof of purchase (order number or receipt) is required.
For hygiene reasons, certain pet items such as grooming tools, food, and bedding cannot be returned once opened.
2. How to Initiate a Return
To start a return, please contact us at geicoinsur@gmail.com with:
- Your order number
- The reason for return
- A photo or video (if the product arrived damaged or defective)
Once approved, our team will share the return instructions and return address details.
3. Refund Process
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After we receive and inspect your returned item, we’ll notify you via email.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable unless the product was defective or incorrect.
4. Exchanges
We only replace items that are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at geicoinsur@gmail.com within 7 days of receiving your order.
5. Cancellations
If you wish to cancel an order, please do so within 12 hours of purchase.
Orders that have already been shipped cannot be canceled.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened pet food or treats
- Personal care items for pets (brushes, combs, etc.)
- Sale or clearance items
7. Contact Us
If you have any questions regarding returns or refunds, feel free to reach out to us:
📧 Email: geicoinsur@gmail.com
📞 Phone: 307-293-5773
📍 Address: 234 Treadwell ave 1
Staten island NY 10302